We recommend arriving early to ensure you have enough time to go to the bar for any drinks or snacks you wish to purchase before the show start / collect any pre-ordered drinks and enough time to find the theatre and get to your seat.
If you wish to arrive for any pre-show food, please allow a reasonable time for this to be prepped, delivered and consumed before heading into the theatre.
Please arrive no later than 15 minutes before your scheduled show start time to allow time for drinks at the bar and seating before the show begins.
If you arrive late (after the show start time) and the performance has already begun, we'll do our best to seat you, but you may need to wait until the break if it disrupts the act and audience.
Additionally, if late arrivals coincide with walk-ups seeking entry, your tickets may be sold to fill empty seats.
For free event tickets (including guaranteed tickets), it's essential to arrive no later than the show's start time, or seats may be released to waiting customers.
If this occurs and no seats are available, you can request a credit reimbursement for any seats that are no longer available.
Please notify the show manager on the night to claim your credit note and contact us via Whatsapp for credit issuance.
This policy does not apply to external events and tour shows. Please refer to their individual policies.
For shows without a break interval (e.g., solo/tour shows), we cannot guarantee entrance if you arrive late, as seating you may be too disruptive.
In such cases, no credit will be offered, but we'll make every effort to accommodate you if possible.
All our shows offer theatre-style seating, with most being unreserved unless you have the option to select your seat during checkout.
For unreserved shows, seating is allocated upon arrival. Arriving earlier in the queue may give you more choice, but this depends on the seating arrangement for the night and the size of your group.
If your group has booked separate tickets and you wish to sit together, it is essential to Whatsapp us at least 24 hours before the scheduled performance.
If you’ve booked an event at Hot Water Comedy Club, tickets for our regular, repeated weekly shows can be transferred to another date or credited to your account if requested at least 14 days before the scheduled performance.
This applies only to bookings made directly on the Hot Water Comedy Club website. This can only be done via Whatsapp and cannot be done over the phone.
Externally promoted shows and tour shows are non-transferable and cannot be cancelled. Refunds are not available for any events.
All events offer the option to purchase TicketPlan during checkout, which provides protection for your tickets. If you purchased TicketPlan, you’ll need to contact them directly to make a claim, provided it meets their eligibility criteria, as they operate independently.
Transfer policies for other venues or solo tour shows may differ, so please check these before purchasing.
You can find more details regarding our Terms & Conditions here.
Due to an increased occurrence of fraudulent activities, we strictly don't allow resale, only The Hot Water Comedy Club or its authorised agents are permitted to sell tickets.
We list all tickets for Hot Water Comedy club on our website and skiddle ONLY.
Some external tour show are sold directly through our website and also the venues ticketing provider.
Failure to adhere to this policy will result in the ticket being voided and cancelled, without refund.
Purchasing tickets from unauthorised sellers may result in denial of entry to the show.
If you have sold tickets and the buyer is refused entry then no refund or credit will be issued to the booker as the seats remained for the booker, as stated in our terms and conditions.
If you suspect that you have acquired counterfeit tickets, please contact the seller directly, as Hot Water Comedy will be unable to assist you in this matter.
It is strongly advised to purchase tickets directly from Hot Water Comedy or its authorised agents to prevent falling victim to scams.
The name on the ticket does not need to match the attendee.
As long as the person arriving provides the booking name and a copy of the e-ticket, they can gain entry.
This is common when tickets are purchased as gifts.
Please note that we strictly do not allow the resale of tickets. If there are concerns about resold or fraudulent tickets, the first person to arrive with the e-tickets will be allowed entry. Any other person or group attempting to attend with the same tickets will be refused entry.
Important - If your ticket includes a photo or signed item with the legends please arrive 2 hours before the show start time on your ticket and the event listing.
If you’ve purchased tickets but haven’t received them, please check your junk or spam folder as they may have been filtered there.
You can also log in to your account to download your tickets here.
All tickets are e-tickets and are sent instantly via email at the time of purchase.
If you are still struggling to locate your tickets, then please WhatsApp us.
From time to time, for our own shows with multiple act lineups, we may have to replace acts for various reasons.
If this happens we will always replace with a like for like act that we're sure will do a fantastic job.
In this instance our normal booking change policy applies. "Line-ups are correct at time of purchase, but may be subject to change."
No refunds will be offered for changes to the lineup but we will always endeavour to replace with like for like performers.
Customers will not be notified of any changes made to shows with multiple comedians performing.
TicketPlan, is an optional service offered by Hot Water Comedy and Blackstock Market and administered by TicketPlan.
It provides protection for your tickets (excluding food and drink add-ons) in case you are unable to attend due to accidents, travel disruptions, or unexpected illnesses.
This service is not an insurance policy, and terms and conditions apply.
We strongly recommend reviewing the full terms and conditions available on our checkout page before purchasing to ensure you understand exactly what is covered.
If you would like to make a claim, please visit the TicketPlan claims portal.
For general enquiries or further assistance, please contact ticket plan directly.
Please note that TicketPlan is non-refundable.
If you believe you purchased TicketPlan by mistake, or need further assistance, please contact TicketPlan directly.
For more information, you can also review their terms and conditions.
Hot Water Comedy Club gift vouchers can only be used on the Hot Water Comedy Club or Blackstock Market websites and can be redeemed during the checkout process.
While some drinks options available during the checkout process can be purchased using gift vouchers, they cannot currently be used on-site for food or drinks once you visit the venue.
Hot Water Comedy Club is located within Blackstock Market and features multiple indoor theatres. Upon arrival, our front-of-house team, show managers, and ushers will be available to assist you. Screens located within the venue will display which events are taking place in each space, and signage will help direct you to the correct location.
The Gold, Silver, and Bronze packages are available on certain ticketed events, and provide different benefits and experiences, which vary by event.To find the specific details and inclusions for each package, please refer to the individual event listing for your chosen show.Please note, all events within our own Hot Water Comedy Club, Liverpool venue offer unreserved seating unless a seating plan to physically select your seats is offered. Therefore, you will be sat within the seat row range advertised but you can not guarantee what exact seat you will be allocated.
